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Warranty Claim

Is there a warranty issue? Declare your costs here online.

The costs for repairing a bicycle are covered by the warranty within 1 year of delivery. After that, only warranty parts will be reimbursed up to 2 years. The customer must be able to submit his invoice.

How does it work

  1. Purchase the defective parts through our portal. You can provide us with the order number using the form below. The order will then be credited.
  2. Did you use your own parts? Upload the purchase receipt using the form below.
  3. We reimburse the repair work according to the workshop rate matrix. This will be automatically calculated via the form.

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