Is there a warranty issue? Declare your costs here online.
The costs for repairing a bicycle are covered by the warranty within 1 year of delivery. After that, only warranty parts will be reimbursed up to 2 years. The customer must be able to submit his invoice.
How does it work
- Purchase the defective parts through our portal. You can provide us with the order number using the form below. The order will then be credited.
- Did you use your own parts? Upload the purchase receipt using the form below.
- We reimburse the repair work according to the workshop rate matrix. This will be automatically calculated via the form.