We deliver a two-year warranty on our bikes and electric components. The costs for repairing a bicycle are covered by the warranty within 1 year of delivery. To be able to do so we pay our retailers a service contribution. The contribution applies to warranty cases only and consists of a fixed amount per repair. You can easily submit a claim online.
You can easily submit a claim online. Log in to shop.wattelectric.bike and go to the menu item "warranty claim". By going through the steps of the application form, it is immediately clear whether work and materials might or might not be covered by the warranty.
The costs for repairing a bicycle are covered by the warranty within 1 year of delivery. After that, only parts are reimbursed up to 2 years. The customer must be able to submit his invoice. Damage due to wear and tear or poor maintenance will not be reimbursed. Here you can read all warranty conditions.
WATT Mobility reimburses repairs to warranty cases according to the workplace rates matrix. The European standard hourly rate of 49 euros is used for this.